Utility Billing

Conservation Brochure ● Contact Us ● FAQ ● How to Calculate Your Bill ● Invoice Dates and Due Dates ● Leak Adjustment
Meter Replacement Program ● Payment Options ● Pool Adjustments ● Utility Rates ● Ways to Detect a Water Leak

The Utility Billing and Records Office is open Monday through Friday 7:30 AM to 4:30 PM.

Leak Adjustment Program

The City of Oshkosh is committed to assisting residents in detecting possible water leaks. A letter is sent to tenants and/or owners if a quarterly meter reading shows higher than average usage. You do not, however need to wait for a letter from the City to report a leak. Following are the steps required to potentially receive an adjustment to your bill due to a leak.

Step 1: Have the leak(s) repaired.
Step 2: Take a reading from the inside water meter right after the repair is completed.
Step 3: Call the Water Department at (920) 232-5325 with the following information:

Type of leak (toilet repair/replace; kitchen faucet dripping; outside faucet leak, etc.)
Date of repair
Who did the repair
Meter reading
Date of meter reading

Other information you may find helpful

Your account will be reviewed for an adjustment after a regular quarterly meter reading indicates that all leaks have been found and repaired.
Only one adjustment is allowed per year for each specific leak.
Turning off a toilet to stop a leak does not constitute a repair.
The amount of adjustment is based on the four previous quarters of water usage history.
A leak adjustment is calculated at a “leak” rate and is not meant to bring your bill down to “normal.”
No credit is applied if it is calculated to be under $5 and less than 300 cubic feet.
New water accounts qualify for an adjustment only after four full quarters of non-leak history has been documented.
Other guidelines may apply to your specific circumstance.

For questions please call (920) 232-5325