Bus Routes

Accessibility

GO TRANSIT BUS SERVICES


All GO Transit buses are low-floor and equipped with a ramp. Upon request, the bus frame can be lowered closer to the ground to make boarding easier for children and adults. Ramps are equipped at the front boarding door of each bus. Ramps can be lowered to enable wheelchair passengers to board and alight the bus. The bus driver will secure wheelchair passengers in the wheelchair area near the front of the bus. These features enable easier boarding and alighting of bus vehicles throughout the city. Disabled and elderly passengers (60 and over) are eligible for the half-fare program, which is half of the cash fare for other riders. Disabled passengers need to show a valid Americans with Disabilities Act card to take advantage of the reduced fare. Elderly passengers need to show any form of ID where age can be determined.

 


PARATRANSIT SERVICES (GO PLUS)


The Americans with Disabilities Act (ADA) requires federally-funded public transit systems to provide paratransit services to those that are unable to use the existing fixed-route bus service. GO Plus provides Cabulance and special Dial-A-Ride services to those individuals who cannot use bus service all or part of the time. You can travel within the city limits of Oshkosh with this service.

Please click here for more details.

 

PERSONAL CARE ATTENDANTS

Personal care attendants (PCAs) that assist wheelchair passengers are able to ride GO Transit buses for free. One PCA can ride for free with any individual with disabilities on GO Plus’s paratransit system. The PCA needs to have the same origin and destination as the ADA eligible paratransit rider.

VISITOR'S POLICY

A visitor is defined as anyone who does not reside in the City of Oshkosh.

A visitor can become eligible for service in one of two ways. The first is to present documentation from their “home” jurisdiction’s paratransit system. If the individual has no such documentation, GO Plus may require the provision of proof of visitor status and, if the individual’s disability is not apparent, proof of the disability (e.g., a letter from a doctor or rehabilitation professional). Once this documentation is presented and is satisfactory, GO Plus will grant presumptive eligibility and make service available on the basis of the individual’s statement that he or she is unable to use the fixed route transit system.

GO Plus will serve someone based on presumptive eligibility for no more than 21 days. After that, the individual is treated the same as a local person for eligibility purposes. This is true whether the 21 days are consecutive or parceled out over several shorter visits. A visitor who expects to be in the City of Oshkosh longer than 21 days should apply for regular eligibility as soon as he or she arrives. The same approach may be used for a service of requested visits totaling 21 days or more in a relating compact period of time. Preferably, the request for service should be arranged before the visitor arrives, by letter, telephone, fax or electronic mail, so that a complete application can be processed expeditiously. See “Special Programs” and then “Disabled Riders” for more info about the ADA application process.

SERVICE ANIMALS

Under the Americans with Disabilities Act (ADA), GO Transit is required to permit service animals to accompany individuals with disabilities on GO Transit vehicles and facilities. The definition of a service animal is any animal individually trained to work or perform tasks for an individual with a disability. ADA does not address any specific type of animal. The most common service animal is a guide dog that would be used by a visually impaired individual, but other animals could be used to perform various physical, mental, and emotional tasks for individuals with disabilities.

Below is some guidance regarding service animals:

Questions the driver can ask an individual accompanied by an animal:
  1. Is that a service animal or pet?
    a. Pets are not allowed to ride GO Transit buses
  2. What service/task does the animal provide?
    a. Given the range of answers that a rider could respond with, Drivers should err on the side of the rider and allow them to ride.


Questions that an operator can not ask that individual:

  1. What is your disability?
    a. The individual’s disability is private information.
    b. Drivers can ask to see a rider’s ADA card that was supplied by GO Transit or if the individual is a visitor, drivers may ask to see other documentation of a disability (like an ADA card from another transit system)
  2. Do you have certification for the animal?
    a. The ADA does not require the animal to be certified.
  3. Would you provide a demonstration of the task your animal performs?
    a. This is not allowed under ADA. The rider is only required to tell drivers that the animal is a service animal and what task it performs, but is not required to demonstrate said task.

Responsibilities of the rider (handler) accompanied by a service animal:

  1. Handlers must prevent the service animal from disturbing other riders.
    a. If there is a witnessed safety threat, the rider can be refused service.
  2. Handlers must maintain control of their animal at all times.
    a. No growling, licking faces, attacking other service animals, etc.

Other issues:

  1. Drivers should not provide service to any individual whose service animal is not under control or threatens the safety of other riders
  2. Drivers do not have responsibility to position the service animal or control it.
  3. Drivers do not have the responsibility to instruct other riders on how to interact with the service animal. The handler is responsible for instructing other riders as to whether or not the animal can be petted, touched, etc.